Our current processing time for orders is 1-5 business days. We process all orders in the order in which we receive them.

Please keep in mind that while our products are safe for other species (guinea pigs, chinchillas, rats, hamsters, chickens) the dosages we provide are specific to the healthy adult rabbit. We recommend that you consult with a vet or expert for suitability and specific dosages for other species.

With rabbits it depends upon the size as well as the age as larger rabbits develop at a slightly slower rate. For smaller rabbits, 2 months should be adequate to start trying out our products. Medium-sized rabbits 3-4 months, and large rabbits 4+ months.

Because of this variation our labels and website reflect a minimum of 6 months to cover all breed sizes, but feel free to follow the guidelines above!

Always introduce new foods slowly and mindfully to ensure they do not negatively affect your pet. Your pet can enjoy our toys at any age under supervision.

Our chew toys are made with safe, natural materials and are okay for your rabbit to nibble and ingest in small amounts. However, we recommend supervised play and removing any toy if your bunny starts to eat large portions at once. Chewing should be a fun, enriching activity—not a full meal!

At Well Kept Rabbit, our toys are lovingly made with natural, earth-sourced materials—so no two are exactly alike! 🌿✨

Because we use real materials like wood, loofah, and branches, each piece will naturally vary in size, shape, and color. Many are also handmade, adding to their one-of-a-kind charm. These natural differences are part of what make our toys so special—just like your pet!

We use bags made from 50% post-consumer recycled (PCR) material for our forages, supplements, individual herbs, and nibbles. If you receive a product in clear packaging—like kudzu or loofah chews—that’s plastic. Some items we source from other small businesses may also come in plastic packaging.

We also reuse any plastic packing materials you might find in your package (such as bubble wrap); we never purchase new plastic packaging.

We recommend that you use all of our supplements within 9 months for optimal freshness, however they will stay safe to consume for up to 18 months from the date of manufacture. We will not send you treats with an expiration date within 6 months of the date of purchase.

Our forages and nibbles will stay viable for 1-3 years if properly stored; beyond that potency begins to decline but they are still safe to consume.

We offer wholesale options for select products to vets, rescues, and brick-and-mortar pet shops. We do not offer wholesale to other online retailers at this time. Please email us at info@wellkeptrabbit.com for any inquiries.

We strive to ensure all orders are delivered safely and in excellent condition. However, we understand that unforeseen issues can occur. Below is our policy for handling lost or stolen packages:

Lost Packages

If your package is marked as "delivered" but you cannot locate it:

1. Please check with neighbors, building management, around your property, and your local delivery service of choice (i.e. USPS, UPS, FedEx).
2. If it is still missing, contact us within 7 days of the delivery date. We will work with the carrier to open a claim and determine the next steps.

Stolen Packages

We are not responsible for packages that are confirmed as "delivered" by the carrier but are stolen after delivery. To protect your packages:

1. We recommend shipping to a secure location or using a delivery service that offers signature confirmation.
2. Consider filing a police report if you suspect theft.

Returned Packages

If a package is returned to us due to an invalid address, refusal of delivery, or failure to collect from the carrier:

• We will contact you to confirm the correct address.
• You are responsible for any additional shipping fees to resend the package.
• If you choose not to have the package resent, a refund (excluding the original shipping cost) will be issued.

Orders with pending payments will be held for a maximum of 30 days. During this time, we will make multiple attempts to contact the customer to resolve any issues. If no response is received or the issue remains unresolved after 30 days, the order will be canceled.

Well Kept Rabbit® is not responsible for accidents, illnesses or injuries that occur from use of our products.