FAQs & Policies

Our current processing time for orders is 1-5 business days. We process all orders in the order in which we receive them.

Please keep in mind that while our products are safe for other species (guinea pigs, chinchillas, rats, hamsters, chickens) the dosages we provide are specific to the healthy adult rabbit. We recommend that you consult with a vet or expert for suitability and specific dosages for other species.

With rabbits it depends upon the size as well as the age as larger rabbits develop at a slightly slower rate. For smaller rabbits, 2 months should be adequate to start trying out our products. Medium-sized rabbits 3-4 months, and large rabbits 4-6 months.

Because of this variation our labels reflect a minimum of 6 months to cover all breed sizes, but feel free to follow the guidelines above!

Always introduce new foods slowly and mindfully to ensure they do not negatively affect your pet. Your pet can enjoy our toys at any age under supervision.

Small pets should only have chew toys under supervised play and toys should be removed if your pet begins to primarily consume rather than chew the toy. Excessive consumption of fibrous objects can lead to serious GI blockages. Fibrous products include: loofahs, water hyacinth, edible twine, apple/pear/willow twigs, vine twirls.

At Well Kept Rabbit, all of our toys are lovingly made with natural, earth-sourced materials. Because they’re “Earth-made,” not factory-made, no two are exactly alike! 🌍✨

Here’s why your toy might look a little different from one to the other:

• Natural Variation: Just like no two trees are identical, the natural materials we use—like wood, loofah, or branches—will naturally vary in size, shape, and color.
• Handcrafted Charm: Many of our products are handmade, giving each one its own unique personality.

These natural differences are what make our toys so special and beautiful. Each piece is one-of-a-kind, just like your pet!

We hope you and your pet love the uniqueness of our products. If you ever have any questions or concerns, don’t hesitate to reach out—we’re here to help!

We use 100% compostable and 90% PCR bags for our products made in-house. Some products that we source from other small businesses use plastic packaging. All product boxes, tissue/parchment paper, & labels are recyclable. Our packaging materials are all recyclable and/or reused (i.e. if you receive plastic bubbles in your package, they have been reused - we never purchase plastic packaging).

We recommend that you use all of our bakery treats within 9 months for optimal freshness, however our treats will stay safe to consume for up to 18 months from the date of manufacture. We will not send you treats with an expiration date within 6 months of the date of purchase.

Our forages and nibbles will stay viable for 1-3 years if properly stored; beyond that potency begins to decline but they are still safe to consume.

We offer wholesale options for some of our products to vets, rescues, and brick-and-mortar pet shops. We do not offer wholesale to other online retailers at this time. Please email us at info@wellkeptrabbit.com for any inquiries.

We do not ship internationally at this time. We do ship to Canada and Puerto Rico.

For Canadian orders, please make sure you are aware of your country's import taxes, customs fees, and rules. We are not responsible for any of these potential additional fees or returns due to import laws.

We do not accept returns or exchanges, but please contact us if you have any problems with your order.

Cancelations requested within 24 hours of purchase are permitted. For our merchandise (shirts, etc.) that are fulfilled by a print-on-demand service, we cannot honor cancellations after 24 hours post-purchase as they will have started the production process.

We take pride in providing high-quality products and are committed to your satisfaction. We understand that occasionally, issues may arise with your purchase. This Return Policy below is designed to guide you through the process of returning a product and seeking resolution for any concerns.

Returns on a Case-by-Case Basis:

We accept returns on a case-by-case basis for products that arrive damaged. Due to the nature of our food-based products, we cannot accept returns for reasons other than damage during transit or quality issues.

Damaged or Defective Items:

If you receive a product that is damaged during shipping or if you believe it to be defective, please contact us within seven (7) days of receiving your order. To initiate a return, please email us at info@wellkeptrabbit.com and provide the following information:

- Your order number.
- A clear photo or description of the damage or defect.
- Your preferred resolution (refund, replacement, or store credit).

We will review your request promptly and provide instructions on returning the damaged or defective item.

Refunds Beyond 30 Days:

We are unable to accept returns for refunds on products purchased more than 30 days ago.

Non-Returnable Items:

Certain products, such as personalized or custom items, cannot be returned unless they arrive damaged or are deemed defective.

Refunds:

Refunds will be issued once we receive and inspect the returned product. If your return is approved, we will process a refund to the original payment method, minus any applicable restocking fees.

Restocking Fees:

In cases where we accept returns on products not deemed damaged or defective, a restocking fee may apply (see following question below).

Shipping Costs:

Shipping costs for returns are the responsibility of the customer unless otherwise specified.

We appreciate your understanding of our return policy. If you have any questions or require further assistance, please do not hesitate to reach out to us. Your satisfaction is important to us, and we are here to assist you in any way we can.

This Return Policy is subject to change without notice. Please review it periodically for any updates.

If cancellations exceed the 24 hour grace period, we require a 25% restocking fee.

We strive to ensure all orders are delivered safely and in excellent condition. However, we understand that unforeseen issues can occur. Below is our policy for handling lost or stolen packages:

Lost Packages

If your package is marked as "delivered" but you cannot locate it:

1. Please check with neighbors, building management, around your property, and your local delivery service of choice (i.e. USPS, UPS, FedEx).
2. If it is still missing, contact us within 7 days of the delivery date. We will work with the carrier to open a claim and determine the next steps.

Stolen Packages

We are not responsible for packages that are confirmed as "delivered" by the carrier but are stolen after delivery. To protect your packages:

1. We recommend shipping to a secure location or using a delivery service that offers signature confirmation.
2. Consider filing a police report if you suspect theft.

Returned Packages

If a package is returned to us due to an invalid address, refusal of delivery, or failure to collect from the carrier:

• We will contact you to confirm the correct address.
• You are responsible for any additional shipping fees to resend the package.
• If you choose not to have the package resent, a refund (excluding the original shipping cost) will be issued.

Orders with pending payments will be held for a maximum of 30 days. During this time, we will make multiple attempts to contact the customer to resolve any issues. If no response is received or the issue remains unresolved after 30 days, the order will be canceled.

Well Kept Rabbit® is not responsible for accidents, illnesses or injuries that occur from use of our products.