What is your current processing time?

Our current processing time for orders is 2-5 business days. We process all orders in the order in which we receive them.

Are your products suitable for other species?

Please keep in mind that while our products are safe for other species (guinea pigs, chinchillas, rats, hamsters, chickens) the dosages we provide are specific to rabbits. We recommend that you consult with a vet or expert for suitability and specific dosages for other species.

What is the minimum age for safely using your products?

With rabbits it depends upon the size as well as the age as larger rabbits develop at a slightly slower rate. For smaller rabbits, 2 months should be adequate to start trying out our products. Medium-sized rabbits 3-4 months, and large rabbits 4-6 months.

Because of this variation we recently changed our recommended minimum age on our labels from 2 months to 6 months just to cover all breed sizes, but feel free to follow the guidelines above!

Always introduce new foods slowly and mindfully to ensure they do not negatively affect your pet. Your pet can enjoy our toys at any age under supervision.

Can my pet have chew toys while unsupervised?

Small pets should only have chew toys under supervised play and toys should be removed if your pet begins to primarily consume rather than chew the toy. Excessive consumption of fibrous objects can lead to serious GI blockages. Fibrous products include: loofahs, water hyacinth, edible twine, apple/pear/willow twigs, vine twirls.

Are your products and packaging materials eco-friendly?

We use 100% compostable and recyclable bags for our treats, herbs, and nibbles. All product boxes, tissue/parchment paper, & labels are recyclable. Our packaging materials are all recyclable and/or reused (i.e. if you receive plastic bubbles in your package, they have been reused - we never purchase plastic packaging).

What is the expiration/best by date for your products?

We recommend that you use all of our bakery treats within 6 months for optimal freshness, however our treats will stay safe to consume for up to 18 months from the date of manufacture. We will not send you treats with an expiration date within 6 months of the date of purchase.

Our forages and nibbles will stay viable for 1-3 years if properly stored; beyond that potency begins to decline but they are still safe to consume.

Are your products available for wholesale?

We offer wholesale options for some of our products to vets and rescues. We do not offer wholesale to other online retailers. We are hoping to be able to offer wholesale options for brick and mortar shops in 2023! Please email us at info@thewellkeptrabbit.com for any inquiries.

Do you ship internationally?

For any orders outside of the US, please make sure you are aware of your country's import taxes, customs fees, and rules. We are not responsible for any of these potential additional fees or returns due to import laws.

*11/21 update: we are temporarily suspending all international orders due to the state of the US shipping services at this time due to the inconsistency of the postal system. We are still shipping to Canada and Puerto Rico.

What is your policy on returns and exchanges?

We do not accept returns or exchanges, but please contact us if you have any problems with your order.

What is your policy on cancelations?

Cancelations requested within 24 hours of purchase are permitted. For our merchandise (shirts, etc.) that are fulfilled by a print-on-demand service, we cannot honor cancellations after 24 hours post-purchase as they will have started the production process.

Do you have a restock fee for cancelations?

If cancellations exceed the 24 hour grace period, we require a 25% restocking fee.

What's your policy for packages that are lost, stolen, returned or damaged?

Please note that once your package is in the hands of USPS, UPS, FedEx, etc. it is out of our control. We have no control as to when you will actually receive the package(s). Please know, we do all we can here at The Well Kept Rabbit to get your package prepared for shipping as quickly as possible.

We are not responsible for lost, stolen, returned, or damaged packages under any circumstance. If package is marked “delivered” but you have not received you will need to make a claim with USPS/UPS/FedEx. Please note that you must choose a shipping method that is insured, for example, "priority mail" with USPS vs. "first class mail" which is not insured and will not be refunded. You will be financially responsible to replace the items (if you so choose), but The Well Kept Rabbit is not able to replace the items.

If your item has taken longer to be delivered than you think necessary (or what your delivery service says it will take) you will need to call your delivery service directly.

Legal Disclaimer

The Well Kept Rabbit is not responsible for accidents, illnesses or injuries that occur from use of our products.